We want everyone to be 100% satisfied with their purchase and offer flexible terms on returns and exchanges. For first-time customers, the following rules apply:
Once we receive your returned item and it is accepted, your refund or credit will be processed immediately. We must receive the item within the time frame specified in your return authorization, and the item must be in resaleable condition, unworn, unaltered, unwashed, and undamaged. The item must also be free of odors, such as perfumes or smoke, otherwise we reserve the right to refuse the return or charge cleaning fees. Shipping charges, if any, are non-refundable. Returns that are improperly packaged or uninsured may be refused receipt. We reserve the right to authorize exchange only for certain items or situations.
Shipping and Taxes
We ship orders Monday through Friday, via US Postal Service Priority Mail in most cases, or UPS for some packages, and will usually ship your order within 48 hours of purchase. Most orders are shipped the same day they are received. Once your order is shipped, we will send you confirmation and tracking information for your package to the email address you provided to us with your order.
Sales tax is collected on all orders shipped to Florida addresses.
In case of lost or damaged packages, we reserve the right to issue customer credit and/or replace the lost or damaged merchandize, if possible, based on each individual situation.
International shipments may require you to pay import duties and taxes when they arrive in your country. These charges are determined by your local customs authority. We suggest contacting your local customs office for additional information and applicable rates, if any.
Due to the high cost of international shipping, original shipping charges will be deducted from any refund or credit for items shipped overseas. Exceptions may apply for established customers returning items for store credit.
International packages that are refused or abandoned will not be eligible for any type of reimbursement or credit.
We reserve the right not to ship to certain countries which have a known high rate of lost or stolen packages, unless the customer expressly agrees to bear that risk at customer's expense, in which case we will not be reponsible for the shipment beyond proof of mailing.